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122 North May Street,
Thunder Bay, Ontario
   807.476.0698
   info@steeperstea.com
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Return Policy:

Yor satisfaction is important to us. We will do the best we can to satisfy your expectations.

There are some exceptions to this policy listed below under "Exceptions".

Merchandise will be accepted for return within 30 days of receipt by you. It must be unused and in new condition. You must contact us by phone or e-mail for authorization and instructions before returning any item.

If the merchandise is damaged, defective, or was significantly misrepresented in our catalog or website, you will receive a full refund, including return shipping costs.

If you simply are not satisfied with your purchase, you will receive a full refund on the merchandise, but not on any shipping costs. You will have to pay the return shipping cost.

Refunds will by credited to the same credit card originally used for the purchase only. Purchases paid by check will be refunded by check.

Exchange Policy:

There are some exceptions to this policy listed below under "Exceptions".

Merchandise will be accepted for exchange within 30 days of receipt by you. It must be unused and in new condition. You must contact us by phone or e-mail for authorization and instructions before returning any item.

If the merchandise is damaged, defective, or was significantly misrepresented in our catalog or website, we will pay for shipping of the replacement merchandise. You will receive credit for the returned merchandise and your shipping cost for the return. You will be charged or credited for the difference in price between the replacement order and the returned items credits.

If you are simply not satisfied with your purchase, you can exchange it at full value. You will have to pay both the return shipping cost and the shipping cost of the replacement order. You will be charged or credited for the difference in price between the replacement order cost, including shipping, and the returned items credits.

Refunds will by credited to the same credit card originally used for the purchase only. Purchases paid by check will be refunded by check.

Exceptions:

All tea sales are considered final. These items cannot be returned or exchanged.

All closeout sales are considered final. These items cannot be returned or exchanged.

All special orders are considered final sales. These items cannot be returned or exchanged.